The advent of technology and changing demographics are forcing significant differences in the way organizations hired and managed their talent in the past. HRs are no longer limited to doing daily chores of hiring and managing employees but to contribute with data-driven insights that can help in strategic business decision making. Thus, digitization acts as a catalyst for HR transformation in the future, carving out a more strategic role for them in the business.
HR and Payroll are at the core of every organization. With the new-age dynamic workforce distributed across geographies, organizations are grappling with multiple processes, multiple systems, multiple time zones. The established rules of HR need to be altered in correspondence with the evolving hierarchies, new organizational alliances, and demographic characteristics. These changing workspace dynamics require a complete overhaul of people, management, and policies. Technology is getting inter-twined and re-writing the rules of business and HR.
Over and above these challenges, employee expectations demand a more inclusive, transparent and integrated digital workplace experience. Hence there is a need for the HR Tech platform to be agile, accessible and flexible.
Infotrack’s People Dynamics HCM platform does just that, it is an AI-enabled, Unified, Intuitive, scalable and secure Intelligent HCM platform that gives the user a hassle-free and world-class experience. The mobile-first approach provides the speed, agility, adaptability, transparency required by the modern workforce and delivers enriching employee experience with maximum operational efficiency.
Their user-centric approach ensures that the technology is able to assist the employees in improving their productivity by ensuring that there is a perfect balance between “Work” and “Life” for the employee.
Infotrack Systems Pvt. Ltd was founded in 1994 by a team of professionals with a wide range of experience in the IT Industry. The cumulative experience of more than 25 years in the HCM domain is reflected in their products, processes and best practices. Infotrack is an ISO 9001;27001;31000;22301 & 14001 Certified Company.
Dr. Brij Bhushan Sahni, the Founder, Managing Director is leading the company with his vast experience in the field. With his innovative vision, Infotrack Systems have been able to help transform business for the greater good.
Their state-of-the-art products have gained a reputation for cost-effectiveness, reliability, robustness, and ease of implementation. Infotrack’s user-friendly solutions are engineered on the strong foundations of Object-Oriented Technologies and are completely integrated.
Infotrack Systems has been in the market for over 25 years and has serviced a broad range of organizations over the period. Ranging from medium-sized businesses to Fortune India 100 enterprises which include some of the leading companies, banks, and government agencies such as the World’s largest two-wheeler manufacturer— Hero MotoCorp, India’s largest private sector bank—HDFC Bank, India’s second-largest pharma company- Aurobindo Pharma Group (10 + companies), India’s progressive public sector fertilizer giant- Gujarat Narmada Fertilizers Group (GNFC), Prestigious Murugappa Group company- Cholamandalam MS General Insurance Company Ltd, India’s largest retail giant Future Group (30+ companies), DCB Bank Ltd, RAMKY Group( 5 + companies), SIDBI, ITC, Vesuvius, etc..
Making HCM a business transformation enabler with purpose-built custom solutions especially built for the client, the modern age HR with technology that can be integrated and implemented within any organization to increase people’s engagement, drive productivity, enhance top-line and increase EBITDA margins.
Factors for Infotrack’s Long-Standing Success
Nothing succeeds like success.
From starting a small business to transforming business, to 25 years of successfully serving in the field, Infotrack’s journey wasn’t always this fluid. And as far as the fluidity concerns, the IT industry can sometimes get abstruse. But finding a lucid way around it all has been the game-changer. The most important factor for Infotrack’s success was a business-first mindset to help define the business problem and map it to the desired technology-enabled future state.
Infotrack’s action orientation creates a bridge from strategy to execution and helps their valuable clients focus on what matters most to their business and eliminate complexity. Infotrack’s solutions are based on an Open Architecture and can easily interface with existing systems thereby providing seamless integration. Infotrack can interface with leading ERPs such as SAP, Oracle Apps, People soft, etc.
Their multi-tier architecture uses business layer components/classes/objects and imparts a high degree of extensibility and scalability to the product making it easy to customize. Infotrack’s HR solution is the only comprehensive HR solution that is compatible with the open-source database and has options of Oracle and Postgres SQL (open source database) which massively reduces database costs.
Infotrack has empowered over a million+ users across the country with 30+ HCM Modules.
Infotrack works in a partnership model with large groups and most of their clients have been with them for more than 15years, such as GNFC, ITC, SIDBI, Vesuvius, Aurobindo Group, etc. Their customer-specific environment, processes, confidentiality and security norms coupled with long-term, high quality, cost-effective and comprehensive support have proven to be the building blocks of their long-standing success.
Range of High-Quality Services
Infotrack provides state-of-the-art, end-to-end completely integrated, on-premise solutions for comprehensive people-related needs of any organization from end-to-end. The only object-oriented AI-based on-premise HCM solution that offers a comprehensive HR Suite, ER Suite, Contingent workforce Suite, Retirement Benefits Suite, Travel Management and ESOPs with an AI-based voice-enabled virtual assistant.
People Dynamics-Human Capital Management Suite
Infotrack’s Platform addresses issues that are on top of the mind of every HR person. Infotrack HCM is the only integrated, comprehensive, AI-based, Cradle to Grave HCM solution. Infotrack HCM is Made in India, Made for India and Made by Indians. They have meticulous data security and compliance process that ensures optimal levels of business continuity.
Infotrack’s HCM solution strives to successfully deliver real business value by going beyond just extending a mere HR processes automation tool, Infotrack brings to the HR tech space many innovations like machine learning for recruitment, AI-enabled virtual assistant, Power BI for data visualization, face recognition and biometric-based attendance, interactive dashboards for real-time data analysis and powerful people analytics to engage the workforce and retain the right talent.
Empowering businesses with superb HR solutions
- Infotrack’s Business-first mindset helps define the business problem to be solved, and map it to the desired technology-enabled future state.
- They are uniquely positioned to understand the client’s business, technology issues, making them a Business Integrator versus a traditional systems integrator
- Gain total control and complete security of your data with Infotrack’s on-premise secure solutions
- The software solutions enhance the development capacity of Customer, at a fraction of cost and substantially reduce risk.
- Infotrack People analytics solutions deliver business value by combining the power of data with analytics. The benefits of such insights and foresight will further enhance the productivity benefits derived across the HR and business value chain of the clients.
- Their 360-degree Continuous Performance feedback management tool is a new way of looking at the traditional employee performance review structure, it results in a more holistic and accurate picture of employee performance.
- Robust, configurable reports that let you drill through to employee-level detail, with the flexibility to tailor the data, and gain the insights necessary for quick decision making.
- Easy-to-use payroll solution to handle even the most complex payroll requirements with ease
- Their mobile-first applications get the HCM application at your fingertips and cater to your employee’s expectations of efficiency and convenience.
Geo-fencing and geo-tagging
- These solutions transform the way we work by digitally connecting the workforce and increasing productivity. It empowers employees with flexible work timings, enhancing employee efficiency and business outcomes.
- ER Suite
Single unified Employee Relations Suite aids in recording, tracking Cases, disciplinary action and grievances of the employees throughout the organization, helping the clients create visibility and uniformity.
- Rewards and Recognition
Motivate employees effectively by recognizing their daily efforts and accomplishments and rewarding them accordingly.
CWMS (Contract Workforce Management) suite
- Comprehensive state-of-the-art, end-to-end Contingent Workforce Solution
- Comprehensive Contractor Management
- Caters to Policies and Statutory Compliance
- Real-time Contingent Workforce and Manager Self-Service
- Fully equipped Mobile App
Today, more and more companies are utilizing contingent workers to meet global business needs. Contingent Workforce Management System revolutionizes how organizations manage contingent workers – to achieve total workforce visibility, maximize cost savings, improve worker and supplier quality, and enforce compliance. This system provides a high degree of flexibility and allows configuration of the system as per the organization’s needs.
- Higher efficiency with end-to-end Contingent Workforce Lifecycle Management
- Empower employees with browser-based kiosk and employee self-service
- Real-time compliance management caters to policies and statutory compliances
- Real-time Contingent Workforce and Manager Self-Service
- Single sign-on facility
- Ease of integration with existing ERPs
Retirement RBMS (Retirement Benefits Management System) suite
- Flexible and scalable Retirement Benefits solution
- Single window for administration for multiple schemes
- The system has provision for in-built benefit processes/workflows
- Powerful decision support system for comprehensive analysis
- Covers all Indian social security obligations like Provident Fund/Trust Pensions, Gratuity, Superannuation, and other welfare trusts
- Easily manage hybrid schemes and provisions for DBs and DCs
- Fully-equipped Mobile App available
AI-based Virtual Assistant
Infotrack’s innovative AI-based virtual assistant provides superlative employee experience, unlike humans who can only communicate with one human at a time, it can simultaneously have conversations with thousands of people, hence reducing cost per contact and ensuring that employee engagement, performance, and HR efficiency is at an optimum level.
It has a powerful conversational workflow engine that transforms tasks and approvals to automated processes. It uses conversational user experience (UX) to deliver personalized engagements with the user, completing tasks and providing an exceptional experience. It has inbuilt Neural Machine Translation and Recurrent Neural Networks based Cognitive Engine. An AI-based virtual assistant provides the requested data intelligently to the end-users. Integration/custom components can be invoked during the dialog flow to fetch information or perform transactions through your APIs to your backend and Enterprise applications.
Salient Features of Virtual assistant –
- Artificial Intelligence
Based on Neural Network, Natural Language Processing (NLP), Natural Language Generation (NLG) and machine learning
- Voice-enabled with inbuilt-conversational engine.
Conversational engine communicates with individual users in real-time, engaging in automated two-way conversations via chat or speech using speech synthesis and extracts semantics using the conversational engine, NLG.
- Uses Inbuilt Cognitive Engine
Leverages best practices, existing data augmented intelligence and knowledge base to mimic human intelligence.
- Intelligent Learner with Deep Learning Algorithms
Active learning is used to continuously improve the quality with every interaction using deep learning algorithms, Deep Reinforcement Learning (DRL) and Recurrant Neural Networks (RNN).
- Enterprise-ready with Seamless Integration
Ready to be deployed in commercial applications and can scale with enterprise quality and performance.
Neural Network-based analytics
Infotrack provides a robust neural network-based predictive analytics engine for effective decision support. This solution helps you by transforming data into Intelligence, making analytics simple and accessible. Advanced capabilities enable you to uncover powerful analyses across your workforce and business data. With powerful dashboards, various visualizations get deeper insights and make data-driven decisions. People analytics dashboards give deeper insights and help understand attrition, hiring metrics, employee cost, and employee engagement by geography, business unit, and manager. With this solution, you can identify the leading indicators of organizational effectiveness. Hire and retain high-quality, high-performing talent and use predictive retention analysis to identify employee-level risk factors. Find out the future high risk of churn and focus on the retention of critical people. These data insights help you make better decisions that lead to better business results today, tomorrow, and beyond.
Infotrack’s Vision and endeavour is to deliver real business value by going far beyond offering a mere HR processes automation tool. Infotrack leads the HR Tech space with innovations like Machine Learning for Recruitment, AI-enabled Virtual assistant, Power BI for data visualization, Geo-fencing and geo-tagging, for the Mobile workforce, face recognition and biometric-based attendance, Interactive dashboard for real-time data analysis, powerful people analytics to engage the workforce and retain the right talent.
What the future holds
Infotrack aims to become a game-changer in this field with its intuitive, conversational virtual assistant powered by AI that uses NLP, NLU, deep learning, and self-learning neural networks. While most of the HR products offer conventional Chatbots, Infotrack’s Digital Virtual Assistant goes way beyond, performing complex tasks; navigating the entire system, saving precious time and resources. One can directly converse with it on the go, as it is now available on mobile as well as web. It is loaded with feature-rich functionality and an intuitive UX based on chat and voice recognition, all in a conversational tone that feels natural. Artificial intelligence and machine learning gather data anonymously and refine it into actionable intent, enabling a personalized, predictive, and effortless customer experience.
Infotrack has a dedicated team working on innovative cutting edge technology. Some of the upcoming technologies they are working on:
- Workforce Productivity Tools
- Employee Well-Being & Work Management
- Intelligent Communications
- Intelligent Employee Experience Tools
- Intelligent Self-Service
- Sentiment Analytics
The company is managed by eminent and vastly experienced professionals from the Information Technology Industry such as Dr. Sahni, who holds a Doctorate in Computer Science specializing in Artificial Intelligence and has been recognized as one of the “Most Influential Scientist of 2016 in the area of A.I based Predictive Analytics” at Cambridge UK.
With a strong team of experienced professionals, Infotrack’s team comprises of functional specialists in HCM, Finance, Payroll, Tax, Telecommunications, Command and Control Systems, Network Management, Simulation, etc. Software specialists in Artificial Intelligence, Machine/Deep Learning, Neural Networks, Predictive Analytics, BI/Business Analytics, Object-Oriented Technology, Databases, Document Specialists specializing in Rational Rose and UML, Information Security specialists, etc.
A changeover in the HR solutions landscape
Companies of all sizes struggle with workforce challenges such as developing capable leadership, improving employee engagement, and simplifying performance management.
Many companies are accustomed to managing multiple HR and payroll systems, these systems despite meeting their allocated narrow tasks become a burden by limiting collaboration and slow down the decision-making process.
HR platforms are now used across organizations and have user-friendly tools to handle almost any human capital management need. Modern HR software for enterprises goes beyond automating administrative tasks and offers an end-to-end solution from complex payroll and compliances, to self-service access, to succession and workforce planning that builds a talent pipeline, this helps manage all people processes by a unified solution. These solutions provide core HR functions as well as strategic talent management, with easy access to data and analytics. Vendors that customize the software so you can have tailored functionality for specific jobs and niche problems are a big boon.
Infotrack HCM is Made in India, Made for India and Made by Indians.
Organizations are adopting HR Software Solutions Suite to automate and streamline manual processes, HR professionals are left to focus on more strategic workforce initiatives— like culture, engagement, retention, and workforce development. Modern tools are providing companies with valuable technology that can help improve employees’ performance, skills, health, and even happiness.
Infotrack HCM is a bright star in the HR Tech space, its proven track record and innovative approach is commendable.